INS Zoom App
Overview:
INS Zoom is a case management tool used by immigration attorneys globally. Due to the mobile app being nonfunctional, I led research to assess the demand, use cases, and potential value of a mobile app for its users.
Goals:
Develop an IOS and Android app version of the product.
Create an app that will give access to law firm lawyers and admins anywhere.
Role:
UX Designer, UX Researcher
Tools:
Figma, Maze, Trello
Timeline:
Q2 and Q3 2021
The Challenge
Wireframes
Final Designs:
These initial screens were developed to test the app’s potential and were met with positive feedback from multiple users. Insights gathered during this phase informed iterative refinements, allowing us to focus on the features and layouts that delivered the greatest value to users.
The primary challenge was determining whether users would find meaningful value in a mobile version of INS Zoom. A key concern was the feasibility of editing complex forms and client data on a small screen. However, recent updates to USCIS’s online form submission process provided a valuable reference point, allowing us to model a mobile-friendly form experience that maintains usability without compromising functionality.
Research
Initial low - fi designs:
These were the initial screens used to test the potential of the app, which received positive feedback from multiple users. After testing at this stage, we were able to refine the screens to what would be most useful for users.
Users
What users had to say:
“I feel this app allows me to be on the go as a case manager, without having to worry about needing to head back to the office to make document changes.”
“This will allow me to take client calls from anywhere and make live changes instead of being dependent on my notes app.”
Personalization:
The app will allow each user to have their individual home page and be able to highlight and favorite their most used forms.
Results and next steps
After initial research, it was determined that users saw clear value in a dedicated INS Zoom app, rather than relying solely on a mobile web version. While additional research is currently underway to further define and finalize the app’s direction, I have since transitioned off the team and therefore have limited visibility into the most recent design developments.